Guides

What is Messha?

A quick overview of who we are and what we do.

How to Sign Up

Step by step from your first click to paying your deposit.

Getting Started with Nava

A walkthrough of your client portal and what lives where.

Completing Your Intake

What to prepare and how to fill out your project questions.

Understanding the Build Timeline

What happens during the 14 days and what to expect.

How to Give Feedback

How to review pages and share feedback without tech jargon.

What Happens at Launch

Everything that happens the day your site goes live.

Working with Messhie

How to get the most out of your AI assistant.

What is Included in the Build

A breakdown of every page and feature in your website package.

Choosing Your Fifth Page

Blog, Portfolio, FAQ, or Testimonials — how to decide what fits.

Understanding Care

What Care covers, why it is required, and how it keeps your site running.

How to Request a Content Update

Step by step for submitting a change to your site through Nava.

How Site Restorations Work

What a restoration covers and how to request one.

Migrating an Existing Website

What to expect when moving your current site to Messha.

Adding a Domain

How to connect or transfer your domain to your Messha site.

Understanding SEO Basics

What basic SEO means and what we set up for you by default.

Build Add-ons Explained

A guide to every Build add-on and when you might need one.

Care Add-ons Explained

A guide to every Care add-on and when you might need one.

What is Included in Logo Design

Concepts, revisions, file formats — everything in your logo package.

How to Prepare for Your Logo Project

What to think about before we start designing your logo.

How Revision Rounds Work

What counts as a revision and how to give useful feedback.

Understanding Your Logo Files

What each file format is for and when to use it.

Bundling Logo with a Website

How the bundle works and how to save $200 on your logo.

Design Services Explained

Every design service we offer and what each one includes.

What is a Brand Guide

Why brand consistency matters and what a brand guide gives you.

Who Owns the Final Design

Your rights to the logo and design files once the project is done.

How Pricing Works

A plain English breakdown of every price at Messha.

How Deposits Work

What your deposit covers and when the balance is due.

Understanding Add-on Billing

How add-ons are selected, priced, and billed with your project.

How to Cancel Care

What happens when you cancel and when your service ends.

Refund Policy Explained

What is refundable, what is not, and why.

Viewing Your Invoices in Nava

How to find, download, and understand your invoices.

How to Log Into Nava

Finding your login, resetting your password, and getting in.

Updating Your Profile

How to update your name, email, and contact information in Nava.

Managing Notifications

How to control what Nava notifies you about and when.

Submitting a Support Request

How to open a ticket and what information to include.

How to View Your Project Status

Tracking your build progress and milestones inside Nava.

Closing Your Account

What happens to your site and data if you decide to leave.