Messha Guides
Last updated: April 8, 2026
Guides
Step by step walkthroughs for everything Messha related. Find what you need, figure it out, and get back to running your business.
01
Getting Started
8 guidesWhat is Messha?
A quick overview of who we are and what we do.
→How to Sign Up
Step by step from your first click to paying your deposit.
→Getting Started with Nava
A walkthrough of your client portal and what lives where.
→Completing Your Intake
What to prepare and how to fill out your project questions.
→Understanding the Build Timeline
What happens during the 14 days and what to expect.
→How to Give Feedback
How to review pages and share feedback without tech jargon.
→What Happens at Launch
Everything that happens the day your site goes live.
→Working with Messhie
How to get the most out of your AI assistant.
→02
Websites
10 guidesWhat is Included in the Build
A breakdown of every page and feature in your website package.
→Choosing Your Fifth Page
Blog, Portfolio, FAQ, or Testimonials — how to decide what fits.
→Understanding Care
What Care covers, why it is required, and how it keeps your site running.
→How to Request a Content Update
Step by step for submitting a change to your site through Nava.
→How Site Restorations Work
What a restoration covers and how to request one.
→Migrating an Existing Website
What to expect when moving your current site to Messha.
→Adding a Domain
How to connect or transfer your domain to your Messha site.
→Understanding SEO Basics
What basic SEO means and what we set up for you by default.
→Build Add-ons Explained
A guide to every Build add-on and when you might need one.
→Care Add-ons Explained
A guide to every Care add-on and when you might need one.
→03
Design
8 guidesWhat is Included in Logo Design
Concepts, revisions, file formats — everything in your logo package.
→How to Prepare for Your Logo Project
What to think about before we start designing your logo.
→How Revision Rounds Work
What counts as a revision and how to give useful feedback.
→Understanding Your Logo Files
What each file format is for and when to use it.
→Bundling Logo with a Website
How the bundle works and how to save $200 on your logo.
→Design Services Explained
Every design service we offer and what each one includes.
→What is a Brand Guide
Why brand consistency matters and what a brand guide gives you.
→Who Owns the Final Design
Your rights to the logo and design files once the project is done.
→04
Billing
6 guidesHow Pricing Works
A plain English breakdown of every price at Messha.
→How Deposits Work
What your deposit covers and when the balance is due.
→Understanding Add-on Billing
How add-ons are selected, priced, and billed with your project.
→How to Cancel Care
What happens when you cancel and when your service ends.
→Refund Policy Explained
What is refundable, what is not, and why.
→Viewing Your Invoices in Nava
How to find, download, and understand your invoices.
→05
Account
6 guidesHow to Log Into Nava
Finding your login, resetting your password, and getting in.
→Updating Your Profile
How to update your name, email, and contact information in Nava.
→Managing Notifications
How to control what Nava notifies you about and when.
→Submitting a Support Request
How to open a ticket and what information to include.
→How to View Your Project Status
Tracking your build progress and milestones inside Nava.
→Closing Your Account
What happens to your site and data if you decide to leave.
→Still need help?
Chat with Messhie for an instant answer, or send us a message and we will get back to you within 48 hours.
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