Guides — Messha Help Center
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8 guides
What is Messha?

Messha is a web design and branding company built for non-technical small business owners and creators. We handle websites, logos, and branding — and we do it in plain English with no jargon, no disappearing acts after launch, and no confusing packages.

Our core service is the Messha Build — a complete 5-page WordPress website delivered in 14 days. Every website comes with Care, our ongoing maintenance plan that keeps your site secure, updated, and running after launch.

We are US-only right now and available Monday through Thursday, 7am to 7pm PT.

How do I sign up?

Go to messha.io/get-started and fill out the short intake form. It takes about five minutes. You will select your service, any add-ons you want, and provide your basic contact information.

After you submit, your Messher will reach out within one business day to confirm your order and send a Stripe payment link for your deposit. No payment is collected on the form itself — everything goes through Stripe after we confirm the details with you.

Once your deposit is paid, your project starts and you get access to your Nava portal.

What is Nava?

Nava is your Messha client portal at getnava.io. It is the place where everything about your project lives — your timeline, messages, files, invoices, and documents.

Every client gets a Nava account when their project starts. The goal is that you never need to send an email or make a call just to find out what is happening with your site. Everything is visible in Nava.

Nava is currently in early access. Some features are still being built — your Messher fills any gaps directly.

What do I need to prepare before we start?

The faster you get us your content, the faster we build. Here is what we need before Day 2 of your project:

Logo — PNG or SVG preferred. If you do not have one, we can use a text placeholder or you can add Logo Design to your order.
Brand colors and fonts — hex codes if you have them. If not, describe the feel you want.
Copy for each page — the text that goes on every page. If you purchased Copywriting we handle this.
Images — photos of your team, products, or work. We use stock photos if you do not have any.
Social media links — any active profiles.
Contact information — phone, email, and address if you want it shown publicly.

How does the 14-day build timeline work?

Your project moves through four phases over 14 days:

Kickoff (Days 1 to 2) — We set up your hosting, send the brand questionnaire, and prepare to build. This is when we need your content most urgently.
Build (Days 3 to 8) — We build all five pages, integrate your content, set up SEO basics, and test across devices and browsers.
Review (Days 9 to 11) — We send you a Loom video walkthrough and a staging link. You review, submit feedback, and we apply your changes.
Launch (Days 12 to 14) — Final checks, remaining balance collected, domain pointed, site goes live. Care starts on launch day.

Some add-ons extend the timeline. Copywriting adds 2 to 3 days. Each additional page adds 1 day. Your Messher will confirm any adjusted dates at the start of your project.

How do I give feedback on my site?

During the Review phase we send you a Loom video walking through every page and a staging link so you can click around yourself. Watch the video first — it explains every decision we made.

Submit all your feedback in one message. This is important. Multiple rounds of back-and-forth messages slow the project down. Look at every page, write everything down, and send it all at once through the portal or by email.

Be specific. Instead of "the homepage looks off," try "the hero section text is too large on mobile." The more specific you are, the faster we fix it.

What happens on launch day?

Once you approve the site and your remaining balance is paid, we point your domain to the live hosting environment. SSL provisions automatically. The full process takes about an hour once payment is confirmed.

We send you a launch email with your live site link, a summary of everything that was built, your WordPress login credentials, and a reminder of how Care works going forward.

DNS changes can take up to 24 hours to fully propagate globally — this is normal. The site is live and working immediately, but some people in different locations may still see the old version for a short time.

What is Messhie and what can it help with?

Messhie is Messha's AI assistant available at chatting.page/messha. It knows Messha inside and out and can answer most questions instantly — pricing, services, how the process works, what Care includes, and more.

Messhie is available 24/7, including nights and weekends when the Messha team is not available. It is the fastest way to get an answer without waiting for business hours.

For things Messhie can not handle — like making changes to your project or resolving a billing issue — it will direct you to the right channel.


8 guides
What is included in the Messha Build?

The Messha Build is a complete 5-page WordPress website built on WPMU Dev hosting and delivered in 14 days. Every Build includes a Home page, About page, Services page, Contact page, and one additional page of your choice.

Also included in every Build: header and footer, navigation menu, contact form, SEO basics (titles, meta descriptions, sitemap), cross-browser and cross-device testing, SSL certificate, site security, and daily backups.

The Build price is $1,000 split into a $500 deposit to start and $500 at launch. Care is required and starts on launch day.

How do I choose my fifth page?

Your fifth page is your choice — common options include a Blog, Portfolio, FAQ, Testimonials, Gallery, or a custom page specific to your business like a Menu, Team, or Events page.

Think about what your visitors are most likely to look for after they read your Home and Services pages. If you sell products, a Portfolio works well. If you get a lot of the same questions, an FAQ saves time. If social proof drives your business, Testimonials is a strong choice.

Not sure? Tell your Messher a little about your business and they will make a recommendation before the build starts.

What is Care and why is it required?

Care is Messha's ongoing maintenance plan. It is required because a website is not a one-time product — WordPress sites need regular plugin updates, security patches, backups, and monitoring to stay healthy and secure after launch.

Care costs $50 per month or $500 per year and includes managed WordPress hosting, security monitoring, plugin and theme updates, monthly backups, one free site restoration per month, and support through Nava.

Without ongoing maintenance, WordPress sites become vulnerable over time. Care is how we prevent that from happening to your site.

Can I update my site content after launch?

Yes. Once your site is live, you have two options for content changes.

Do it yourself — your site is built on WordPress and you have admin access. If you are comfortable with WordPress you can edit text and swap images directly. We set up a clean, simplified admin dashboard to make this easier.

Have Messha do it — if you have the Content Updates Care addon ($150/month), send your change request through Nava and we handle it within two to three business days. Text, images, minor layout changes — all covered.

Larger changes like new pages or redesigned sections are quoted separately.

How does my domain work with Messha?

If you already have a domain, we connect it to your Messha site on launch day by updating your DNS records. We walk you through this — it takes about five minutes on your end and propagates within a few hours.

If you do not have a domain yet, you can add the Domain Registration Care addon ($50/year) and we register and manage it for you. We use Porkbun as the registrar and handle renewals automatically.

If you want to keep managing your domain yourself, that is fine too. We just need the ability to update DNS records — we will tell you exactly what to set.

What SEO does Messha set up?

Every Build includes basic on-page SEO setup using Rank Math. This covers SEO titles and meta descriptions for every page, correct heading structure (H1, H2, H3), image alt text, XML sitemap generation, and sitemap submission to Google Search Console.

We also install and configure Google Analytics 4 if you add the Analytics Setup addon ($100). This gives you traffic data and basic conversion tracking from day one.

We do not offer ongoing SEO as a service right now — basic setup is what is included. If you want deeper SEO work, Messhie can point you to resources for doing it yourself.

What are Build add-ons?

Build add-ons are one-time additions to your project. You select them when you sign up and they are billed with your deposit. Here is what is available:

Policy Pack ($129) — Privacy Policy, Terms of Service, and Cookie Policy generated and added to your site.
Copywriting ($1,000) — We write all the copy for every page. Adds 2 to 3 days to the timeline.
Additional Pages ($150 each) — Each extra page beyond the base five. Adds 1 day per page.
Speed Optimization ($200) — Advanced performance tuning beyond the baseline setup.
Analytics Setup ($100) — Google Analytics 4 and Search Console configured and linked.
Multisite ($200) — WordPress multisite network setup for running multiple sites from one install.

What are Care add-ons?

Care add-ons are recurring additions billed monthly or yearly on top of your base Care plan. You can add or remove them anytime by contacting your Messher.

Domain Registration ($50/year) — We register and renew your domain.
Content Updates ($150/month) — Monthly text and image changes handled by Messha.
Additional Site Restoration ($50 each) — Beyond the one free restoration included in Care.
Priority Support ($50/month) — Same business day response instead of 48 hours.
Monthly Performance Report ($50/month) — A monthly report on your site speed, uptime, and SEO health.
Uptime Monitoring ($25/month) — Active monitoring with instant alerts if your site goes down.


6 guides
What is included in logo design?

Logo design at Messha is fulfilled through 99designs at the $300 tier. Your order includes multiple concepts from professional designers, revision rounds, and final delivery of all file formats — PNG, SVG, PDF, and more.

The logo design process takes approximately 7 days for initial concepts. If you are ordering a logo alongside a website Build, we place the 99designs order on Day 1 so the logo is ready to integrate into the site by Day 8.

You own the final logo outright with no licensing restrictions. It is yours to use however you want.

How does the logo and website bundle work?

When you order a logo design alongside a website Build in the same order, you get a 10% bundle discount applied automatically. The logo price drops from $600 to $400 — saving you $200.

The bundle also makes the project flow better. We design the logo first, then build the site around it. Everything ends up cohesive because it was designed together.

To get the bundle discount, select both Website and Design on the Get Started form. The discount applies automatically when both are selected.

How do I prepare for my logo project?

The more direction you give the designers, the better the concepts will be. Before we kick off your logo project, think through these things:

Style direction — modern and minimal, bold and loud, classic and professional, playful and approachable? Pick one or two words that describe the feeling you want.
Colors — any colors you love or hate? Any that need to match existing branding?
Examples — find two or three logos you like from other businesses. They do not need to be in your industry. Just something that gives the designers a visual reference.
What to avoid — any style, symbol, or approach that definitely does not fit.

The more specific you are, the stronger your concepts will be on the first round.

What are the different logo file formats for?

You will receive your logo in several formats. Here is what each one is for:

SVG — the master file. Scales to any size without losing quality. Use this for your website and anywhere digital.
PNG (transparent background) — for putting your logo on any background color. Use this for social media profiles, email signatures, presentations, and documents.
PNG (white background) — for situations where a transparent background would not work, like printing on a colored surface.
PDF — for professional printing. Send this to a printer or sign maker.

Store all your logo files in a safe place — Google Drive or Dropbox. You will need them more often than you think.

What other design services does Messha offer?

Beyond logo design, Messha offers a range of design services through our Clarity sub-brand. All are fulfilled professionally and delivered with full ownership rights:

Mascot Design ($700) — A custom character or mascot for your brand.
Cover Art ($500) — Podcast cover art, album artwork, or ebook covers.
Brand Guide ($300) — A document defining your colors, fonts, logo usage, and visual identity rules.
Flyer ($400) — Digital or print-ready promotional flyers.
Business Card ($150) — Print-ready business card design.
Letterhead ($100) — Branded letterhead for professional documents.
Social Media Banner ($100) — Profile covers and banners for any platform.
Email Signature ($75) — A branded HTML email signature.

Who owns the final design?

You do. Once your project is paid in full and delivered, all design files and intellectual property belong to you outright. No licensing, no royalties, no strings attached.

You can use your logo and design assets however you want — commercially, on merchandise, in advertising, anywhere. Messha retains no rights to the work once it is delivered.


6 guides
How much does a website cost?

A Messha website costs $1,000 one-time for the Build plus $50 per month (or $500 per year) for Care. Care is required with every Build.

The minimum total cost in year one is $1,600 — $1,000 for the Build plus $600 for the first 12 months of Care. After year one, Care continues at $50/month or $500/year.

Payment is split — $500 deposit to start, $500 at launch. You are never paying the full amount upfront.

How does the deposit work?

Every project starts with a 50% deposit. For a $1,000 Build, that is $500 upfront. The remaining $500 is due before your site goes live — typically around Day 12 of your project.

The deposit confirms your spot and covers the work done during your build. It is non-refundable once work begins. If you reach the final review and decide to cancel, you will not owe the remaining balance — but the deposit covers the work already completed.

All payments go through Stripe. We send you a payment link — we never ask for card details directly.

What is the difference between monthly and yearly Care?

Both plans include exactly the same services — hosting, security, updates, backups, and support. The only difference is how you pay and how much you save.

Monthly Care ($50/month) — billed on the same date each month. No commitment beyond the current month. More flexible if you are unsure about long-term plans.
Yearly Care ($500/year) — billed once per year. Saves you $100 compared to paying monthly for 12 months. Better value if you plan to keep the site running long-term, which most clients do.

You can switch between monthly and yearly at any time by contacting your Messher.

How much does logo design cost?

Logo design is $600 standalone or $400 when bundled with a website Build in the same order — a saving of $200.

Both options include the same deliverable: multiple concepts from professional designers, revision rounds, and all file formats delivered with full ownership.

If you already have a website and just need a logo, you can order it standalone at any time through the Get Started form by selecting Design only.

Are there any hidden fees?

No. Every price at Messha is listed publicly on the Pricing page. What you see is what you pay.

The only charges you will ever see are the ones you agreed to when you signed up — your Build, your Care plan, and any add-ons you selected. Nothing gets added to your bill without your explicit consent.

If you want to add something after your project starts — an extra page, a Care addon — your Messher quotes it before any work begins. No surprises.

Do you offer payment plans?

Not currently. Payment is split into two parts — a deposit to start and the remaining balance at launch — which spreads the cost across your 14-day project. We find this works well for most clients.

If the deposit is a barrier for you right now, the Raise program on the Giving Center page is worth checking out. It funds free Messha services for small business owners who need them.


5 guides
How do I pay an invoice?

All payments are processed through Stripe. When an invoice is ready, you will receive a Stripe payment link by email and in your Nava portal. Click the link, enter your card details, and the payment confirms immediately.

Stripe accepts all major credit and debit cards including Visa, Mastercard, Amex, and Discover. Messha never stores your card details — everything is handled by Stripe's secure payment infrastructure.

If you have trouble with a payment or need to discuss an alternative, contact us at reach@messha.io.

What is your refund policy?

Deposits are non-refundable once work begins. They cover the cost of the work already done on your project — hosting setup, design time, and development hours.

If you reach the final review stage and decide the deliverable is not what you want, you will not owe the remaining balance. The deposit covers the build, and we part ways without you paying more.

Care is billed monthly or yearly and can be cancelled at any time. No refunds are issued for partial billing periods already paid. For full details see the Refund Policy.

How do I cancel Care?

Send a cancellation request through Nava or to reach@messha.io at least five business days before your next billing date. We will confirm the cancellation and let you know exactly when your service ends.

When Care ends, your site will no longer be hosted by Messha. We will give you a full export of your WordPress site so you can migrate it to another host if you choose. We do not delete your files without warning.

If you are cancelling because of cost or a specific issue, let us know — there may be a solution we have not discussed yet.

When does Care billing start and renew?

Care billing starts on your launch date — the day your site goes live. Monthly plans renew on the same date each month. Yearly plans renew on the anniversary of your launch date.

You will receive an invoice notification through Nava before each renewal. If a payment fails, we will notify you immediately and give you a grace period to update your payment method before any service is interrupted.

How do I update my payment method?

Payment methods are managed through Stripe. When you need to update a card, contact your Messher through Nava or email reach@messha.io and we will send you a secure Stripe link to update your payment details.

We recommend updating your card before it expires to avoid any interruption to your Care plan. If a payment fails due to an expired card, we will contact you immediately.

Still need help?

We are always one message away.

Chat with Messhie for an instant answer any time, or reach the team directly during business hours.